 |
Why do lines appear
on my screen when I connect my HD Digital Box to my TV with a Scart
lead? |
| Make
sure you connect your HD Digital Box to your HD ready TV using
a HDMI lead.
|
| Will I need an
aerial upgrade? |
No. freesat is not delivered through your aerial but via a
satellite dish, so no need for aerial upgrades, but you will
need a satellite dish.
|
| Do
I need a HD-ready television to watch high definition programmes? |
| You
need a HD-Ready television and a HD Digital Box in order to view
high definition programmes in high definition. You will also need
to connect the two together using a HDMI lead.
|
| In
which direction should my satellite dish be positioned? |
Your satellite dish should be fitted on a South facing wall
in the direction of 28.2° East of South.
|
| Can
I connect more than one freesat receiver to my satellite dish? |
Yes you can. You will need to have an LNB fitted that has more
than one connection. LNB’s typically have 1, 2, 4 or 8
connections. You will need one connection to the LNB for each
freesat Digital Box.
|
| Can
I use the satellite dish that is already at my property? |
Maybe. We recommend that your existing installation receives
a full ‘health check’ from a qualified installer.
Your retailer will be able to advise you about this when purchasing
your freesat Digital Box.
|
| Why
do I have to enter my postcode in the first time setup? |
This will enable you in the near future to receive programmes
from your local region. For example the local news and weather.
|
| What
equipment do I need so that I can receive freesat HD channels? |
You
will need a freesat HD receiver with an installation package,
a HD Ready TV with an available HDMI input, and a HDMI cable.
|
| How
do I do a ‘First Time Install’ again? |
Press
the ‘MENU’ button on your remote control, and
choose option ‘2’. Select ‘First Time
Install’ and press the ‘OK’ button.
|
| How
do I look for new system software? |
Press the ‘MENU’ button on your remote
control, and choose option ‘2’. Select ‘Receiver
Upgrade’ and press the ‘OK’ button.
|
| How
do I find out system information about my freesat receiver? |
Press the ‘MENU’ button on your remote control,
and choose option ‘0’. It is helpful to have this
information available when contacting us.
|
| How
do I change the default ‘Audio Language’? |
Press
the ‘MENU’ button on your remote control, and
choose option ‘2’. Select ‘Audio Language’.
The options are English, Welsh and Gaelic.
|
| Can
I use a SCART cable with my HD receiver? |
Yes,
but you will not be sending a high definition signal to your TV.
To get the very best out of your HD receiver you will need to
connect it to your HD Ready TV using a HDMI cable.
|
| Can
I connect my HD freesat receiver to my TV using a SCART and a HDMI
cable at the same time? |
No. If both
cables are connected you may experience some interference.
|
| How
do I contact your Technical team? |
Should
you require further technical assistance specifically about the
set-up and operation of your Goodmans freesat Digital Box you
may call our Technical team on 0871 230 4695.
Lines are open between 9.00am and 6.00pm, Monday to Friday and
12.00pm and 6.00pm Saturday, Sunday and Bank Holidays (Closed Christmas
day).
Please note that calls are charged at 10p per minute |
